[+]Why do your store ads vary from one location to another?
[-]Why do your store ads vary from one location to another?
For the most part, Super Dollars ads are the same in all locations. There are, however, a few exceptions that cause some items to differ. They are:
1. Regional preferences. Since Super Dollar operates in several different regions, there are some items that are preferred in some areas that aren't in others. For example, customers in our more southern stores prefer coffee in bags. In the northern regions, they tend to buy more coffee in cans.
2. Special sales. From time to time we will offer special sales in specific areas to celebrate such things and newly constructed or newly remodeled stores, community events, or special promotions. These sales are limited to a specific time period and are in addition to our regular weekly sale.
3. Soft drink price zones. Soft drinks are supplied to us by several different bottlers throughout our marketing area. These bottlers operate independently and can choose which products and packages they want to promote. Therefore, we must vary the offers in our ads to accommodate the different soft drink manufacturers.
4. Local taxes and regulations. Different states and localities have rules that can affect the price of some of the products we sell. For example, taxes on tobacco products are different in Virginia, Tennessee and Kentucky. In addition, some towns impose an additional tax on these products. Another example is milk. In Virginia, the department of agriculture regulates how cheaply retailers can sell milk. In Kentucky, they do not.
[+]Does Super Dollar buy produce from local farmers?
[-]Does Super Dollar buy produce from local farmers?
Yes, however to ensure quality and freshness to our customers these are monitored and only approved by our produce buying office. Individual stores are not able to purchase product on their own.
[+]How do I get a specialty produce item that I cannot find in the produce department?
[-]How do I get a specialty produce item that I cannot find in the produce department?
We can get most any type of item if it is in season and available. Contact either the Store Manager or Produce Manager and he/she can special order it to come in.
[+]How do I pick a good watermelon?
[-]How do I pick a good watermelon?
Look for the one with a yellow bottom and one with a brown stem. These have been left on the vine the longest and tend to be best.
[+]How do I read the code on my canned goods?
[-]How do I read the code on my canned goods?
While the vast majority of Super Dollar Canned Goods are packed in the United States, every domestic canner uses a different system of coding, so there is no universal method of determining the pack date of any can of product. In general, even if the can is not rusted, badly dented, or bulging, the consumer must use common sense and not use the product that does not smell, look, or taste right. Super Dollar is taking a leadership position in converting to consumer-readable "best if used by" open dating on many of our Super Dollar Brand Canned Fruit and Vegetable items. When buying these open dated Super Dollar Canned Goods, consumers will have a much better idea of the shelf life of the product. For canned goods that do not use open dating, please contact the manufacturer by calling the 1-800 number on the can. For valuable information on storage and handling of a wide variety of food items, please consult "The Food Keeper."
[+]How do I ripen peaches or other soft fruit?
[-]How do I ripen peaches or other soft fruit?
Place the fruit in a paper bag, close it up and leave it on the counter for a day or two then once it starts to feel soft to the touch, it will be the juiciest and sweetest, and is ready to eat or refrigerate for later.
[+]How long after I open my milk will it stay fresh?
[-]How long after I open my milk will it stay fresh?
Store milk in the coldest part of your refrigerator. It will stay fresh for 3 to 5 days after it has been opened or 3 to 5 days past the date, whichever occurs first.
[+]How do I get the discount for the Mega Sale?
[-]How do I get the discount for the Mega Sale?
In order to qualify for the discounted prices during our Mega Sale you must purchase at least 10 qualified items. These items can be located throughout the store with our Mega Sale tags.
[+]Is it necessary to wash fresh fruits and vegetables before eating or cooking them?
[-]Is it necessary to wash fresh fruits and vegetables before eating or cooking them?
Wash all fruits and vegetables in clean drinking water before eating, not before storing. This includes fruits such as melons and oranges that have skin or rind that won't be eaten.
[+]What do I do if I am unhappy with the service that I received at my grocery store?
[-]What do I do if I am unhappy with the service that I received at my grocery store?
For prompt attention to your concern, please see the store manager or management on duty at the time. All of us at Super Dollar work very hard to provide the best service at all times. If we have not met your expectations, we do want to know about it. If the manager is unavailable, please contact our Customer Service at 276-623-5100 or use our customer comment form.
[+]What do I do if I don't like the quality of a Super Dollar brand item?
[-]What do I do if I don't like the quality of a Super Dollar brand item?
We are proud of the quality of all Super Dollar products. All of our exclusive brand items are guaranteed, or your money back. Our store will be glad to assist you with your concern if you will kindly return the dissatisfactory product to them.
[+]What do you do if an advertised grocery special is out of stock?
[-]What do you do if an advertised grocery special is out of stock?
Our stores should have a good supply of ad merchandise, but sometimes, unforeseen factors can cause us to run out of an item prematurely, or to be unable to get more of the item in a timely fashion. When this happens, we have two remedies. First, we're happy to offer you a substitute. When doing so, we'll choose an item that's as comparable as possible in terms of size, quality and price. Second, we can give you a rain check for the specific item we're out of. Rain checks generally are good for 15 days, but we'll gladly renew it if it takes us longer than that to get more of the item.
[+]What makes potatoes turn green?
[-]What makes potatoes turn green?
It is the light; potatoes need to be stored in a cool dark place once you get them home.
[+]What makes the produce prices change so frequently?
[-]What makes the produce prices change so frequently?
A lot of times as the season changes the supply goes up so the price comes down. If supply is tight then the price goes up. This could be caused by severe weather in the growing areas.
[+]Why does my banana turn a grayish color when I put it in the refrigerator?
[-]Why does my banana turn a grayish color when I put it in the refrigerator?
Bananas are not to be stored in the refrigerator, they need to stay above 56 degrees, or they will chill and never ripen to the flavor that you enjoy.
[+]Why is fresh ground beef sometimes dark in the center and red on the outside?
[-]hy is fresh ground beef sometimes dark in the center and red on the outside?
Fresh cut meat is purplish in color. Oxygen from the air reacts with meat pigments to form a bright red color that is usually seen on the surface of ground beef purchased in the supermarket. The interior of the meat may be grayish-brown due to the lack of oxygen penetrating below the surface. Click this link for more information.
[+]How can I get a job at Super Dollar?
[-]How can I get a job at Super Dollar?
Super Dollar is an equal opportunity employer that seeks self-motivated, energetic associates. We are proud to be one of the largest private employers in Kentucky, Virginia and Tennessee. Employment opportunities cover a wide range of positions and skill levels. Positions at Super Dollar's 11 stores allow for flexible hours and offering ideal jobs for students and seniors. You may apply for a job in our stores by asking for an application from the store manager or filling out an application online, printing the application and turning it in to your nearest Super Dollar. For a job at our corporate office in Abingdon, VA, submit your resume to: K-VA-T Food Stores, Inc. P.O. Box 1158 Abingdon, VA 24210
[+]I have a product I am interested in selling, what are the proper steps to take?
[-]I have a product I am interested in selling, what are the proper steps to take?
Prepare a brief letter of introduction containing the information listed below (try to keep it to one page). * A little background information on your company. * Do not send samples at this time; send brochures and/or color photographs and two business cards (if available). Product/service information; variety of items offered, including styles, signs, colors, cost estimates and marketing plans. * Financial position; actual resources and/or ability to raise capital. * Advise if your product is on the shelf of other retailers and sales results. * Production capabilities, equipment, shipping point and what quantities you can provide. Mail to: Super Dollar Merchandising Department 26331 Hillman Highway Abingdon, VA 24210
[+]What is the difference between 'sell by', 'pull', 'use by', 'best if used by' and 'expiration' date?
[-]What is the difference between 'sell by', 'pull', 'use by', 'best if used by' and 'expiration' date?
The "sell by" or "pull" date is the last date the product should be sold. "Use by" or "best if used by" date indicates the approximate last date a product will be of best quality. The "expiration " date gives the last date an item should be sold; and also the last date an item should be used before it is likely to lose flavor and quality. "Food Safety Tips for the Grocery Shopper," published by South Carolina Department of Health and Environmental Control.
[+]Why are items sometimes discontinued?
[-]Why are items sometimes discontinued?
Like in most retail situations, it's a matter of supply and demand. If an item doesn't sell well, it may be replaced by a different product that better meets consumer needs. In many instances, our suppliers update their product lines resulting in a product no longer being offered.
[+]How do I contact someone regarding a returned check?
[-]How do I contact someone regarding a returned check?
If you have a returned check and would like to discuss it with an associate in our Loss Recovery department, please call 877-230-7939. To mail a payment for a returned check, please send it to: KVAT Food Stores, Inc. Loss Recovery Department PO Box 1808 Abingdon, Virginia 24212
For any other questions or concerns please us our contact us page.